Cancellation & Refund Policy

Eligible new customer accounts receive the trial period shown at registration, currently 3 days. The trial gives access to the product so you can evaluate it. If payment authorization is required, the checkout screen will disclose when charging starts. A person or business may not repeatedly create accounts to obtain extra trials.

You can cancel a monthly or annual subscription from billing settings before renewal. Cancellation stops the next renewal and does not normally reverse the current paid period. Access continues until the paid period ends unless the account is suspended for another reason.

Payments are generally non-refundable once a paid period has started, except where law requires otherwise or LENK approves a request. We review duplicate charges, an unauthorized payment reported promptly, a confirmed billing error, or a material service failure that support could not resolve. Change of mind, unused time after late cancellation, low traffic, business performance or third-party outages do not automatically qualify.

Email billing@link.bi from the account email with the account username, charge date, amount, payment reference and reason. Do not send full card numbers. Requests should be made promptly, preferably within 14 days of the charge. We may request identity or payment verification and normally answer after the relevant provider confirms the transaction.

Approved refunds return to the original payment method where possible. Bank and provider processing times vary. If a charge is already disputed with a bank, we may need to respond through that process instead of issuing a separate refund. Abuse, fraud or chargeback manipulation may lead to account restriction.

Price changes apply to a future renewal after notice and do not retroactively alter a completed charge. Taxes or exchange-rate differences may change the final amount where applicable.